Forever 21 Return Policy

Forever 21 Return Policy & How To Contact

Forever 21 is one of the best fashion brands among fashion clothing and accessories portals. It delivers different kinds of men, women and kids clothing as well as accessories worldwide. The demand for forever 21 trendy outfits are high in the market and with that growing demand, the brand is having its fashionable website for the Indian market, that is available in more than 300 towns and cities of the country. Every online site and fashion brands are having their return policy but Forever 21 return policy is one of the different and easy to understand return policies. The forever 21 return policy applies to every kind of purchase made online through its website. And if one is having any doubt regarding the policy, then read below and find the solution of your doubts regarding the exchange and return.

The forever 21 return policy has been extended to 60 days to register and return any product and also allows to extend it further if any gruesomeness instigated due to the shutdown of stores. The forever 21 return policy ensures that one can return or exchange the item

in-store or online as per your choice.

Forever 21 return policy for online purchases

The forever 21 return policy for online purchases applies to all purchases that are made using the website, or the mobile applications of Forever 21. And also, another site or app that leads you to the forever 21 return policy. And if you wish to return the item to stores then let me tell you that, all Forever 21 purchased items might be returned to stores in the country where it was purchased. You can contact your nearest store regarding the information for store purchases and store return policy.

You can exchange, refund or return the item you purchased online within 30 days from the ship date. The packing slip delivers a postmark date that stipulates the limited period to return your product using mail or to the nearest outlet.

Points need to be kept in mind are:

  • The items should be undamaged, unworn, and unwashed, with the tags. Accessories or jewellery needs to be in its original packing.
  • The returned merchandise should be conveyed by the Packing Slip and levies documents (if relevant).
  • Some of the items like food, sale products, makeups, undies, lingerie, jewellery and body piercings, gift cards / e-gift cards and the item for final sale cannot be returned or exchanged, except obligatory by law.
  • The items that are Non-Forever 21 and “Online Exclusive” that are shopped online will not be returned in the outlet.

Forever 21 return policy for international orders

Well, there is no reason to be dissatisfied with the items of Forever 21, but in case you are then you can return the items (with the exclusion of things or promotions marked “Final Sale”) within 30 days after getting the item.

The Final Sale items cannot be returned as per the forever 21 return policy. The postmark date is there to let you know about the last date of returning your merchandise by mail and is given on the packing slip. Global-e will deliver you by repayment of the original product price. The item needs to be properly packaged with its original tags and packing, and it should be undamaged, unworn and unwashed.

Forever 21 return policy for store purchases

While returning it to the stores one needs to have the packing slip or confirmation email (that contains the Invoice Bar code) and the payment mode used during the purchase. One can return the item to any Forever 21 outlet within the United States. Repayments for online buying returned in store will be delivered in the original form of payment, excluding for online shopping completed using Amazon Pay, PayPal & After pay.

Every store/ outlet returns online shopping using Amazon Pay, PayPal & After pay are valid for exchange or store credit only.

If shopping is done using a gift card, e-gift card, or store credit, then refunds will be delivered to the original card used during purchase. The amount that will be refunded will only include the amount paid afterwards any concession or reward credit that was used during the purchase. It will not comprise any delivery charge excluding the items delivered to you were not appropriate or damaged.

How to contact Forever 21?

Well many of the issues will be answered in the FAQ section and it will be resolved using this, but in case if the issue is not resolved then you can contact the forever 21 customer care by using the mentioned methods:

By using this you will get the answer and solution in 24 hours by email.

Chat Support: You can use this method also to contact the customer service, by this you can chat online and can get responses live. The timings to contact through chat support are:

Monday – Friday

8:00 am – 5:00 pm (PST)


7:00 am – 4:00 pm (PST)


7:00 am – 4:00 pm (PST)

What’s Your Issue:

Forever21 Contact Information

Using this dialogue box, you can contact forever 21 using email and can mention the concerned issue.

US & Canadian Shoppers can contact through giving a call on the toll-free number during the given time

Monday – Friday


8:00 am – 4:00 pm (PST)


7:00 am – 3:00 pm (PST)


7:00 am – 3:00 pm (PST)

International shoppers can contact on the given toll-free number


Shoppers within the Asia Pacific can contact:


8:00 am – 6:00 pm (PST)