Shein Customer Service Number

Shein Return Policy & Process to Contact Shein Customer Service

Shein is one among the most effective platforms and site, according to other sites. There are many other online shopping sites, however, none of them has consistency and capability as Shein Customer Service and Shein return policy. As per the intricate and reliable reports of Shein Customer Service, it has been proven the best of all. Shein Customer Services are serving people globally. To achieve this goal, we uphold the nonstop delivery of up-to-date fashion things and accessories to over two hundred and twenty countries. Every senior of the Shein Customer Service takes care of the management and handles it so efficiently, whether it is working properly or not? As to cover the areas where Shein is not introduced yet.
Are you also having any issues while shopping online and not resolving it after searching for solutions on the internet for a long period? Well, then you don’t have to waste an ample amount of time in Shein Customer Service.

Shein Customer Service

There are many questions related to some of the most common issues mentioned in the Shein customer service but if these do not work then the mentioned methods can be used. Every procedure fetches immediate response:

Toll-Free Shein Customer Service:

It works according to you; you’ll be able to promptly contemplate any of the newest means of communication to hold out the communication between candidate and the customer service representative to resolve the problems. Genuine representatives forthwith recognize your request and try to resolve without asking much.
Toll-free numbers are:

  • India: 06366370525
  • USA: 

Live Chat Shein Customer Service:

Another amazing method is to contemplate once it involves the satisfactory resolution for each reasonable issue in concern with shopping at Shein. One does not need to be compelled to stay up for the proper time to hold out the conversation with the senior representatives of the live chat section. It’s available 24*7.

Ticket Submission Shein Customer Service:

Being more precise, you just need to submit a ticket and your concerned issue will be resolved in just twenty-four hours. Therefore, to clear all types of problems of customers, Shein has thoroughly prepared the method of ‘Ticket Submission’.

How to track order on Shein?

To track your order and know about the status of your merchandise delivery you just need to follow few simple steps:

  • Log into your Shein account.
  • Select and click on the “My Orders” option
  • You will find the history and status of your orders.
  • Then select the option “View Details”
  • Once your order is dispatched then click on the “Track” option to check the status of your order.
  • After that, you will get the history and status of your order.
  • Confirm delivery after receiving your order and earn bonus points.

Shein Return Policy

However Shein offers the best deals and products, but in case if some issues arise then Shein Customer Service has created a Shein Return Policy. Through which you can return if you are not satisfied with the product.
If you’re not 100% satisfied with your order and the product, Shein accept returns within 15 days after the date of delivery and the Shein return policy is easiest and simplest!

How to return?

To return the merchandise by yourself, just follow these simple steps as per the Shein return policy:

    1. Login to your Shein account.
    2. Select the My Orders option, and click on the “Return Item” option.
    3.  Mention the product(s) you need to return, specify the details and reasons, then submit.
    4. You can also select the mailing way: select the pick-up address and information required by the post office.
    5. The management department will get in touch with you immediately, Kindly wait for the carrier to pick up the product or else you can take the package to the closest posting office and send it to the Shein return centre’s address.
    6. Shein will confirm the package directly after receiving the return, and the status of return and refund will be updated in 7 working days.

To return with the help of Shein customer service, as per the Shein return policy

  1. Contact Shein Customer Service through the website, demonstrating the product(s) the reason to return. As soon as Shein Customer service will receive the information, they will respond.
  2. Once you get the confirmation of receiving the return from us, kindly do the packaging of the product(s) with its original packaging.
  3. Drop the product at the nearby post office.
  4. The return process takes 5 working days after receiving the package. The refund will be delivered to your SHEIN wallet. You can use the wallet balance on your next order or can withdraw it from your payment account. You will get a confirmation mail after the refund will be issued.

In case your order was paid using COD, then your wallet balance cannot be withdrawn, then you will be able to use it with coupon code and as points on purchasing the next time.

Return Conditions

  • Time of Return & Status of Order
    1. The Returns should be dispatched between 15 days after getting the delivery.
    2. The items necessarily are delivered, the address of the receiver needs to be of USA.
    3. In case the received item is torn or having any kind of defect, then you need to notify the SHEIN Customer Service within 24 hours of receiving it.
  • Obtainable Return Products
    The mentioned products cannot be returned: undergarments, swimsuits, bodysuits, beauty products and accessories (excluding headscarves, mermaid blankets and bags).
  • Pushing Promotional product Return/Products with Certain Preferment Return
    1. Not each product in bundling promotion suitable for fractional cancels, exchanges, or returns.
    2. Gifts and products with non-returnable marks do not come under the Shein return policy
    3. [Products must be in unused condition with the packaging given by Shein. Products that are shabby, damaged, washed, or changed in any way cannot be returned.
    4. The non-SHEIN products will not be recovered under the Shein return policy; you must check before shipping.
  • Cost and method of Return
    Freight to Collect (FTC) service for the parcels returned is not offered by Shein. You need to spend your own money while returning.

The items will not be returned in the following cases:

  1. If the Return surpasses the time limit of return
  2. If the item is not by SHEIN
  3. The products that lie in the NON-Returnable category
  4. If the return is without application


1. Method of Refund

It will be sent back to your SHEIN wallet or the account of the original payment as per the customer’s requests.

2. The time duration of Refund

●The refund will begin in 48 hours from SHEIN after receiving your parcel. Cash will be refunded in your wallet if you choose SHEIN Wallet in 24 hours.
●And the refund will take approx. 2-10 working days if you will select the Original Payment Account option to get a refund.

3. Deduction

Total of ₹ 65 as pick-up service charge will be subtracted from the total refund. And the shipping fee for self-sending will be at your own expense.